Contacts:

For sales inquiries, please contact: sales@procyonengineering.com
For consulting and services, go to: Services
For all other information, contact: info@procyonengineering.com

About Procyon Engineering:

Procyon Engineering specializes in product development and consulting on embedded systems hardware, software, and related technologies. We currently work with a wide range of companies, from small start-ups to large institutions, providing hardware and software design and development. Core specialties include microcontroller-based design, industrial and commercial robotics, sensing and signal processing, high-performance RF systems, medical electronics, and embedded software architecture and design.

Procyon Engineering also sells products designed in-house targeted towards research and development, rapid prototyping, robotics, and education. Hardware products include development boards for popular microcontrollers and accessory boards for interfacing, driving, and sensing. Software products consist of support libraries, drivers, example code, and demonstration software.

Procyon Engineering was founded in 2001 and is based in San Jose, CA.

Sales and Terms:

Contact:

For all sales inquiries, please e-mail sales@procyonengineering.com.

Terms and Conditions:

Ordering and Payment:
An order is placed when complete order details and payment or payment authorization have been received. Orders for standard in-stock products can typically be be filled in 2-5 business days, unless otherwise noted. Orders for special or customized products may require additional lead time and cannot be cancelled once the order is placed. A deposit payment may be required for customized products or work (e.g. 50% upon ordering, 50% upon shipment). Orders placed by credit card are charged upon order shipment. Orders placed via Quote/PO are invoiced upon completion/shipment. Procyon Engineering standard terms are Net30. Procyon Engineering reserves the right to cancel an order (with full refund) for business reasons, such as if the order cannot be fulfilled in a reasonable timeframe. For exceptional circumstances, Procyon Engineering will work with the customer to find a mutually-acceptable resolution.

Returns and Refunds:
Software or services already delivered and accepted are non-returnable and non-refundable. Hardware products that are shown to be defective due to failure in materials or manufacture are eligible for repair or replacement, at our descretion and expense. We may ask the customer to assist us in determining the cause of the failure prior to return shipment. Products damaged by accident or misuse may be accepted by Procyon for repair for a fee + return shipping. All products shipped back to Procyon must first receive a Return Material Authorization (RMA) by contacting sales. The customer is responsible for return shipping. In the unlikely event that a product cannot be repaired or replaced, a refund may be offered.

Contracts:
For products and services rendered under contract, the contract terms may supercede these terms.

Corporate/Institution/Education orders:

Please e-mail sales@procyonengineering.com for a formal quote and lead time. Some orders can be filled immediately from available stock, most others can be filled within 5-15 working days.
Payment options: PO or company check, NET30 billing, on-line by credit card.

Personal/Hobbyist orders:

If we can fill your order from available stock, you will be forwarded to our on-line shop to place your order.
Payment options: on-line by credit card.

Privacy Policy:

This privacy policy discloses the privacy practices for www.procyonengineering.com. This privacy policy applies solely to information collected by this web site.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via web form, email, or other direct contact from you. By giving us such information, you will need to consent to our using it in the manner described in this policy. We use your information to respond to you regarding the reason you contacted us. We do not share your information with any third party outside of our organization, other than as necessary to fulfill your request. For example, we use outside shipping companies to ship orders, and credit card processing companies to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Your Access to and Control Over Information
You can do the following at any time by contacting us via the email address given on our website:

  • See what data we have about you, if any.
  • Change/correct/delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
All security on our website is treated seriously. Where applicable, we undertake security steps such as the use of encryption to protect data transmissions on our website and back-end systems that store customer information. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

Cookies and User Tracking
Cookies are small data files that a website you visit may save on your computer that usually includes an anonymous unique identifier. Our website may use cookies for user authentication, keeping track of your preferences, tracking our audience size and traffic patterns, and in certain other cases. If you do not wish cookies to be placed on your computer, you can disable or delete cookies in your web browser. The option to do so is normally found in your browser's "security settings" section. Please note that permanently disabling cookies in your browser may hinder your use of certain features of our website.

Orders and Payments
We request information from you when you make a purchase. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we may use this information to contact you. To protect you, we delete your financial information once your order is concluded. However, our banks and payment processors may retain information about the transaction as needed to carry out their role in the purchase.

Links and External Resources
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Updates
Our Privacy Policy may change from time to time. Our most recent Privacy Policy will always be available on our website.

Procyon Engineering © 2001-2017 About | Contact | Privacy Policy | Monday, Oct 23, 2017